-phew-
ytd's shift was a nightmare.
i hate being cashier coz the chance of screwing up is uncomfortably high. and well, ytd being the first time working on a sun night with no perm staff ard for me to consult immediately when in doubt, a screw up was really kinda inevitable.
the story goes: patient comes in with an insurance provider i've never seen before, but file says that its accepted by clinic. so okay lor, i try to register patient as per normal, but when its time to collect payment, system cannot generate bill. i do everything i can think of, follow instructions in file, even swopping computers with friend but nooo system still cannot generate bill. by then 10 mins have passed and i still have to collect money from other patients who have to pay upfront. desperate, i called for help but nooo response. die man. -push panic button- finally get thru but i couldnt get any decent answer. panic panic panic coz i cant possibly let patient go without paying. just then another colleague calls and thankfully she knows the correct thing to key in. so the system generated the bill and a great wave of relief rushes through me. except that i got washed off my feet, makes a basic error in billing and yaaaaaaaaaaay. good news is that there's no error in amt of money collected, bad news is that there's paperwork to be done to rectify mistake.
nvm now i'd have a chance to learn how to write a correction memo for the business office =X
and of course, someone who always does things perfectly would be in a position to grumble abt the mistake.
-i will not sling mud online-
3.5 more months to the end of this job. seriously, the people here are generally nice and the job's fairly simple, but the travelling time and a particular someone's way of doing things is really zapping off my zest for work. i'd quit if i can find another job as a clinic asst. nearer to jurong but even if i do find a job, i did promise to work till mid june. plus i think the sooner i lose my rose tinted glasses with regards to the world, the better. and this job's quite a good bleach.
i hate being cashier coz the chance of screwing up is uncomfortably high. and well, ytd being the first time working on a sun night with no perm staff ard for me to consult immediately when in doubt, a screw up was really kinda inevitable.
the story goes: patient comes in with an insurance provider i've never seen before, but file says that its accepted by clinic. so okay lor, i try to register patient as per normal, but when its time to collect payment, system cannot generate bill. i do everything i can think of, follow instructions in file, even swopping computers with friend but nooo system still cannot generate bill. by then 10 mins have passed and i still have to collect money from other patients who have to pay upfront. desperate, i called for help but nooo response. die man. -push panic button- finally get thru but i couldnt get any decent answer. panic panic panic coz i cant possibly let patient go without paying. just then another colleague calls and thankfully she knows the correct thing to key in. so the system generated the bill and a great wave of relief rushes through me. except that i got washed off my feet, makes a basic error in billing and yaaaaaaaaaaay. good news is that there's no error in amt of money collected, bad news is that there's paperwork to be done to rectify mistake.
nvm now i'd have a chance to learn how to write a correction memo for the business office =X
and of course, someone who always does things perfectly would be in a position to grumble abt the mistake.
-i will not sling mud online-
3.5 more months to the end of this job. seriously, the people here are generally nice and the job's fairly simple, but the travelling time and a particular someone's way of doing things is really zapping off my zest for work. i'd quit if i can find another job as a clinic asst. nearer to jurong but even if i do find a job, i did promise to work till mid june. plus i think the sooner i lose my rose tinted glasses with regards to the world, the better. and this job's quite a good bleach.
posted by ger @ 12:23 下午
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